No.One Network Privacy Policy

This is the privacy policy of No.One Network Co Pty Ltd ACN 631 588 228 (No.One Network, we, us).  It applies to all personal information we collect and use in connection with our business, including via our website (

We comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles, which regulate how we may collect, use, disclose and store personal information. This privacy policy is intended to keep you informed of the ways we collect, use, disclose, store and protect your personal information and help you to understand your rights (and our obligations) under the Privacy Act.

Changes to this privacy policy

We may change this privacy policy from time to time. The updated privacy policy will be posted on our website, with the date of the update shown.

Information we may collect about you

Personal information generally means any information about an individual from which that person can be identified. It does not include data where the identity has been removed and it is not possible to connect the data to the individual. We may collect and use different kinds of personal information related to our business activities and when it is necessary and relevant to our relationship with you. 

Our business functions and activities primarily involve working with our clients to deliver music performances and other events, videography, photography, graffiti installations and graphic design services. In order to do this, we represent and work with a broad network of talented photographers, videographers, graffiti artists, fashion enthusiasts, hip hop artists and graphic designers.

If you make you make an enquiry with us, ask to collaborate with us, or ask us to provide you or your business with any of our products or services, we may collect the following types information about you:

  • your name, email address, telephone number and postal address; 
  • information relating to your request, such as information about your experience and previous work if you ask to join our network;
  • information you input into our website when purchasing products, or completing our online contact form;
  • other information and material you provide to us through our website, or that we reasonably need to collect to administer our business, such as contact and billing information including your address and telephone number; and
  • data we collect automatically about how you use and interact with our website.

How we collect information about you

Where it is reasonably practical to do so, we will collect your personal information directly from you.  We may collect the personal information you directly give us through some of the following means:

  • when you enter personal information directly into our website; and
  • when you communicate with us, such as when you contact us by telephone or email, or send an enquiry through our website.

In certain cases we may collect personal information from publicly available sources and third parties. You must only provide us with the personal information of someone else if you have that person’s consent to disclose that information to us and for us to use that information in accordance with this privacy policy.

Unsolicited information

If we receive personal information about you that we have not requested, and if we determine that we could not have lawfully collected that information under the Privacy Act if we had requested it, we will destroy or de-identify the information (if it is lawful and reasonable to do so).  If we collect your personal information in an unsolicited manner, we will take reasonable steps to inform you of such collection and also how we use, disclose and secure your personal information.  Such reasonable steps may include referring you to this privacy policy.

Do I have to provide you with my personal information?

You can deal with us anonymously (without giving us your name and contact details) or by using a pseudonym in some limited circumstances.  If you contact us by phone or other means and ask to remain anonymous, you may do so and we will try to answer your request without seeking identifying details. However, if you choose to deal with us anonymously, there are some things we cannot do.  For example, we will not be able to enter into an agreement with you to provide you with any of our products or services

Purpose for handling your personal information

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.  We collect, hold, use and disclose personal information to:

  • provide you with the goods and services you have purchased from us, and administer our dealing with you, including sending you invoices and receipts;
  • purchase goods or services from you, or assess your eligibility to join our network of contributors;
  • communicate with you and provide you with relevant information, including marketing information (unless you have requested not to receive marketing information from us);
  • provide our website and its functionality to you and other users;
  • assess your needs and preferences so that we can refer you to relevant products and services;
  • improve our service and product offerings;
  • comply with legal and regulatory obligations; and
  • otherwise manage our business.

We may use your personal information for activities in support of our primary business functions such as processing payments, administration, employment, management, marketing, contracting, IT, legal, and customer support.

Disclosure of personal information to third parties

We may disclose your personal information to the third parties set out below for any of the purposes set out above. The types of third parties with whom we disclose personal information include:

  • our service providers, including providers of campaign, promotion, accounting, auditing, legal, banking, payment, delivery, data processing, data analysis, document management, research, investigation, technology services, retailers and training providers;
  • our clients, if we have asked you to perform services for that client;
  • government agencies for reporting and compliance purposes;
  • various third party suppliers and partners, which provide services and support for our programs and operations; and
  • to a third party organisation in the event we sell or transfer all or a portion of our business or assets.

Protection of your personal information

We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers.  We maintain appropriate physical, procedural and technical security for our information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information.  This also applies to disposal of personal information.

We further protect personal information by restricting access to personal information to only those who need access to the personal information do their job, and we will destroy or de-identify your personal information once it is no longer needed for a valid purpose or required to be kept by law.

Direct marketing

Like most businesses, marketing is important to our continued success.  We may use your personal information (such as your contact details) to provide you with information and newsletters about products and services that we consider may be of interest to you.  We will not disclose your personal information to third parties for marketing purposes without your consent.

You may opt out at any time if you no longer wish to receive marketing information from us.  You can do this by contacting our Privacy Officer on the details below or by using the ‘unsubscribe’ function included in our marketing emails.


A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time.  We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing our website.  This information will help to better adapt our website to suit personal requirements.  While cookies allow a computer to be identified, they do not permit any reference to a specific individual.  For information on cookie settings of your internet browser, please refer to your browser’s manual.

Overseas disclosures

As at the date of this privacy policy, we are not likely to disclose your personal information to overseas recipients.  If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act.  We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.  If you do not want us to disclose your information to overseas recipients, please let us know.

Accessing and correcting your personal information

You may contact our Privacy Officer using the contact details below to request access to, or a correction of, the personal information that we hold about you.  We will deal with your request within a reasonable time.  On the rare occasion that we refuse access, we will provide you with a written notice setting out the reasons for the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access.  We will also provide you with avenues to complain about our refusal to provide you with access to the information.

We are not obliged to correct any of your personal information if we do not agree that it requires correction.  If we refuse a correction request, we will provide you with a written notice with our reasons for refusing. We may recover reasonable costs in relation to a request for access to personal information.

Resolving personal information concerns

If you have any questions, concerns or complaints about this privacy policy, or how we handle your personal information, please contact our Privacy Officer by emailing [email protected].

We take all complaints seriously, and will respond to your complaint within a reasonable period.  You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: [email protected].

This privacy policy was last updated on 2 July 2021.




SHOP hours

9AM – 5PM


Contact us

0424 434 845
[email protected]